TELEPHONING: 電話語言

英文電話是英文業務的重要組成部分。
在電話裡說話很常見,在辦公室裡也是一個非常重要的工作。您將能夠接收或接聽電話,請求某人或發出請求,留言,返回電話,重定向呼叫以及各種其他任務以幫助客戶通過電話。
因此,對於任何企業來說,這是一個非常重要的技能。
學習打電話時使用的關鍵詞彙也很重要。電話使用許多僅在英文打電話時專門使用的標準短語。電話會話,特別是商務電話對話,遵循某些模式 :

~~有人回答電話,詢問他/她是否可以幫忙
Example: Hello, GBSTC, this is Paul speaking. How may I help you?

~~來電者發出請求 - 要么連接到某人或者信息。
Example: Yes, this is James Roberts calling. Can you connect me to Mr. Tom Thielke, please?

~~來電者連接,給定信息或告知他/她不可用。
Example: I'm afraid Mr. Thielke is out of the office at the moment.

~~如果被請求的人不在辦公室,則要求來電者留言。
Example: Could (Can, May) I take a message?
Would you like to leave a message?

~~來電者留言或詢問其他問題。
Example: What's the best way to contact him?

當然,所有的商務電話對話都不符合這個僵硬的計劃。然而,這是大多數商務電話對話的基本概要。

這裡還有

1. 接電話

回答私人電話的人會說“你好”,或者給他們的名字。
最常回答商務電話的人給他們公司的名字。

Example: a) private phone: "Hello, this is Tim Adams."

b) business phone: "Hello, Frank and Brothers Winery. How can I help you?"
~~這是一個正式的方式來回答一個商務電話和接聽電話作為公司的代表。

c) "Hello, David Howard. How can I be of help to you?"


~~這是一個人的電話。 但是,使用“How can I help you?”的方法是開始任何類型的交易的標準方式。


2. 要求一個人 :
如果你打電話給某個具體的人聊天,那麼你的請求就是一個禮貌的問題 :

Example: a)"Can I speak to Lindsay Wilson, please?"
b)"Could I speak with Mr. Brown, please?"
c) "Is Jack Brent in?"

3. 說你是誰(如果你是來電者) :

Example: a) "It's Richard Davies here."
b) "My name's Mike Andrews."

4. 問誰是誰 :

當詢問主叫方時,請使用標準電話短語 :

Example: a) "May I ask who's calling, please?"
b) "Who shall I say is calling?"
c) "Who's calling, please?"

5. 要求一個數字 :

當您有分機號碼但沒有名稱時,您可以說 :
Example: a) " Could I have extension number 356, please?"

...但如果你要求一個數字 :
a) "Can I get his contact information, please?"
b) "Could I get his phone number, please?"
c) "What's the best way to contact her?"

6. 如果您希望對方支付通話費用 :

a) "I'd like to make a reversed (or transferred)charge call to Bristol 437878,please."
b) "I'd like to make a collect call...."( this is American English)

7. 如果有人不在那裡:
當被要求的人不可用時,標準短語將是 :

Example:a) "I'm afraid he's in a meeting at the moment. Can I help?"
or, "Can you call back later?"
or. "Can I take a message?"
b)"I'm afraid he's out of the office right now.Would you like me to take a message?"
c)"I'm afraid she's on another line. Can I take your number?"
d) "I'm sorry, but she can't come to the phone right now.May I know who's calling,please?"

來電者可以說 ...
a)"I'll ring/ call her later."
b)"Could you ask her to ring/call me back, please."
c)"Could you just tell her Gladys called, please?"

8. 要求人們等待 :

Examples: a) "Could you hold a minute, please."
b)"Hold the line, please"
c) "Hang on a moment. I'm just putting you through."

9. 交換機操作員可能會說的話 :

當您需要轉移(連接)到另一行時,您會聽到 :
a) "One moment, please. (The number's) ringing for you."
b) "Connecting your call..."
c) "Please hold, I'll transfer you (to an extension)"
d) "I'm trying to connect you. or, "I'm putting you through now."
e) "I'm afraid the line is engaged(British Eng.)/busy (Am. Eng.) will you hold?"
f) "I'm afraid there's no reply from this number/ from her extension."

10. 錯號碼
在辦公室裡我們都要處理的事情是錯誤的。
以下是我們可以使用的標準短語 :

a) "I'm sorry, you've got the wrong number."
b) "I'm sorry...There's nobody here with that name."
c) "I'm sorry..I think you've dialled the wrong number."

11. 問題 :
有時,有些問題出現,但我們必須對付他們 :
Examples: a)"The line's very bad...Could you speak up, please?"
b)"Could you repeat that, please?"
c)" I'm afraid I can't hear you..."
d) "Sorry,I didn't catch that..could you say it again, please?"
e) "You're breaking up...it's a bad connection."
f) "I called you earlier, but I couldn't get through."
g) "I'll call again...I was cut off."
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